Customer Relationship Management

Grow Your Business with the Industry’s Only Integrated Customer Relationship Management

Oracle NetSuite’s integrated customer relationship management (CRM) solution gives you a 360-degree view of customers, helping to improve customer satisfaction, attract new customers and lower service costs.

Only Oracle NetSuite’s customer service software gives everyone that interface with the customer. The sales, support, service, and fulfilment teams have access to complete and key customer data in real-time empowering them to better support your customers while driving upsell and cross-sell.

Benefits

Increase Customer Satisfaction

Support teams can access customer information anytime, anywhere to drive customer satisfaction and retention.

Reduce Costs with Effective Self-Service

Deliver a high-quality, high-touch experience for customers while reducing the cost of customer care with a robust knowledge base in a customer portal.

Increase Efficiency and Productivity

Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

Drive Incremental Revenue

Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

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