Support a Complete Services Lifecycle From Bid To Bill
Oracle NetSuite Services Resource Planning (SRP) provides a comprehensive, end-to-end SRP solution that supports an entire services business. From Customer Relationship Management (CRM) and Professional Services Automation (PSA), to accounting/Enterprise Resource Planning (ERP), Oracle NetSuite SRP supports the complete bid-to-bill lifecycle with a powerful Software-as-a-Service (SaaS) suite.
• Streamline operations and drive profitability by optimizing the entire services business lifecycle.
• Faster project completion, better resource utilization, more accurate and efficient invoices.
• Increase visibility across your business, including forecasts, resources, projects and KPIs.
• Support the way your services teams work and enable productivity with anytime, anywhere web and mobile access.
• Gain real-time, global business management and financial consolidation.
Key CRM Features
• Customer service and support management to reduce attrition and decrease customer care costs.
• Case and issue management to automate assignment, management and escalation.
• CRM analytics and reporting for a single, pervasive view of customer information.
• Integrated quote and order management that flows seamlessly to the finance system for processing.
• Advanced sales force and marketing automation to drive sales performance, lead generation, nurturing and management.
• Anytime, anywhere mobile access.