Oracle NetSuite Services Resource Planning

Support a Complete Services Lifecycle From Bid To Bill

Oracle NetSuite Services Resource Planning

Oracle NetSuite Services Resource Planning (SRP) provides a comprehensive, end-to-end SRP solution that supports an entire services business. From Customer Relationship Management (CRM) and Professional Services Automation (PSA), to accounting/Enterprise Resource Planning (ERP), Oracle NetSuite SRP supports the complete bid-to-bill lifecycle with a powerful Software-as-a-Service (SaaS) suite.

Key Benefits:

• Streamline operations and drive profitability by optimizing the entire services business lifecycle.
• Faster project completion, better resource utilization, more accurate and efficient invoices.
• Increase visibility across your business, including forecasts, resources, projects and KPIs.
• Support the way your services teams work and enable productivity with anytime, anywhere web and mobile access.
• Gain real-time, global business management and financial consolidation.

Key CRM Features 

• Customer service and support management to reduce attrition and decrease customer care costs. 
• Case and issue management to automate assignment, management and escalation. 
• CRM analytics and reporting for a single, pervasive view of customer information. 
• Integrated quote and order management that flows seamlessly to the finance system for processing. 
• Advanced sales force and marketing automation to drive sales performance, lead generation, nurturing and management. 
• Anytime, anywhere mobile access.

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