Taking an average of three days, or 72 hours to resolve a ticket raised by a customer is too long a time in the digital age. It is understandable that when your business grows, so does your stack. It is precisely this reason that Workato’s integrations were created. When you integrate Zendesk with ticketing solutions such as Jira or ServiceNow you can route your ticket to the right team.
Features of Zendesk Integration
Quick Resolution of Tickets
Tickets are often sorted in order of priority or magnitude of a problem. When you integrate Zendesk with systems like Jira and ServiceNow, you can divide the tasks, allocate it to the right team, and solve problems that are most urgent, and all this without needing to log in to a new platform. In addition to all these, Zendesk can also be easily integrated with your workplace communication tools such as Slack or Microsoft Teams. This allows your team to be kept in the loop and prevents the need to switch between different applications to see, transfer or approve tickets.
When you integrate Zendesk with customer relationship management (CRM) solutions such as Salesforce, SAP, or cloud enterprise resource planning (ERP) systems such as Oracle NetSuite, you will be able to bring order, loyalty, and communication history in one platform. You can also quickly process product returns or refunds when you integrate Zendesk with your inventory management solutions.
Onboarding and Offboarding of Employees
Integrate Zendesk with human resources management (HRM) solutions like Workday and share onboarding tasks like creating credentials and approving device requisition forms. Integration can also allow you to communicate with the new employee and get them up to speed for their work by helping them browse knowledge bases and creating incident tickets.
Integrate Zendesk with data monitoring systems such Snowflake, Amazon S3 and Redshift and monitor customers' data usage. This way, you would have your hands on the pulse and will be able to create tickets on Zendesk when necessary. When you create a ticket then you can identify who is the account executive, sales engineer, or relationship manager responsible and notify them on Slack or Microsoft Teams.
Benefits of Zendesk Integration and Automation
Resolve tickets quickly
Respond quickly to customer requests or demands i.e returns or refunds
Avoid the back-and-forth process by identifying the right person to resolve each tickets
A unified helpdesk
Zendesk Integration and Automation
Do everything in one place
Customise Zendesk integration with your other apps
Integrate Zendesk and eliminate manual processes using Workato.
Workato provides integration for over 1000 apps
Instantly connect Zendesk with thousands of applications – cutting across various departments including sales, finance and many more – using Workato.