Customer Relationship Management

Grow Your Business with the Industry's Only Integrated Customer Relationship Management System​

Customer relationship management (CRM) is gaining increasing prominence as one of the most critical aspects of running a business, as we witness the rise of the omnichannel approach as one of the most successful methods to retail.

As customers flit across different platforms before deciding on purchasing products on their most preferred channel, the onus has never been greater for businesses, especially those in the retail sector, to provide consumers with seamless shopping experience.

customer relationship management

In order to provide a seamless shopping experience to customers, businesses now face the urgent need to have their fingers on the pulse to read consumer behaviour. The Oracle NetSuite enterprise resource planning (ERP) system presently stands as the only cloud system that delivers a 360-degree, real-time view of your customers. The sales, support, service, and fulfilment teams have access to complete and key customer data in real-time empowering them to better support your customers while driving upsell and cross-sell.

Recommended

Oracle NetSuite Cloud ERP

Cloud ERP

Our cloud ERP solution helps businesses automate key financial processes and unlock critical insights key to strategic decision-making.
Benefits of Customer Relationship Management
customer relationship management

360-degree, real-time view

Our suite of cloud software solutions provide businesses with a consolidated and centralised view of their customers in real-time. This allows companies to make important decisions concerning critical marketing and sales processes.

Customer Relationship Management

Automation of core CRM processes

By automating processes that are key to CRM such as sales, marketing and customer service, the cloud solutions we offer helps marketing and sales representatives to focus on serving their customers.

Customer Relationship Management

Unlock insights and better forecasting

By automating processes that are key to CRM such as sales, marketing and customer service, the cloud solutions we offer helps marketing and sales representatives to focus on serving their customers.

CRM

Increase Efficiency and Productivity

Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

CRM

Drive Incremental Revenue

Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

CRM

Smoothen E-commerce operations

Oracle NetSuite provides you with greater visibility into products or services recently browsed, helping enhance your E-commerce business.

Omnichannel Retail Business

Omnichannel retail is a comprehensive strategy that allows businesses to serve customers interchangeably across different platforms, without variations in services, products, or pricing.

Oracle NetSuite SuiteCommerce

Oracle NetSuite SuiteCommerce is a SaaS e-commerce multi-tenant platform that provides traders with exclusive, exciting online experiences. Enjoy a wide range of features, control your page easily and access it with a set of extensions.

Why Choose PointStar Consulting

We are an award winning cloud services provider in the Asian region with over 14 years of experience in implementing cloud ERP projects and other solutions that help the high growth businesses and start-ups realise the benefits of workflow automation. Headquartered in Singapore, PointStar Consulting has since grown rapidly with regional clients in Singapore, Malaysia, Indonesia, Thailand, Vietnam, Japan, China, Taiwan, and South Korea.

Read our blog about Difference between ERP and CRM

Talk to Our Oracle NetSuite Experts

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