Customer Relationship Management

Customer Relationship Management

Grow Your Business with the Industry's Only Integrated Customer Relationship Management System​

Customer relationship management (CRM) is gaining increasing prominence as one of the most critical aspects of running a business, as we witness the rise of the omnichannel approach as one of the most successful methods to retail.

As customers flit across different platforms before deciding on purchasing products on their most preferred channel, the onus has never been greater for businesses, especially those in the retail sector, to provide consumers with seamless shopping experience. 

customer relationship management

PointStar Consulting offers a suite of cloud solutions that will help deliver a 360-degree, real-time view of your customers. The sales, support, service, and fulfilment teams have access to complete and key customer data in real-time empowering them to better support your customers while driving upsell and cross-sell.

Benefits of Customer Relationship Management
customer relationship management

Consolidated and centralised real-time view of customer activities

Our suite of cloud software solutions provide businesses with a consolidated and centralised view of their customers in real-time. This allows companies to make important decisions concerning critical marketing and sales processes.

Customer Relationship Management

Automation of core CRM processes

By automating processes that are key to CRM such as sales, marketing and customer service, the cloud solutions we offer helps marketing and sales representatives to focus on serving their customers. The CRM solutions we offer enables businesses to track all customer touchpoints.

Customer Relationship Management

Unlock insights and better forecasting

PointStar Consulting partners with cloud solutions providers that provide systems that incorporate the best of modern-day technologies such as artificial intelligence (AI), that will help businesses unlock new insights and spot trends in consumer behaviour. This helps companies gain a better understanding of sales patterns and key information on pain points.

CRM

Increase Efficiency and Productivity

Accelerate case resolution time by providing support reps with complete customer visibility with appropriate case assignments.

CRM

Drive Incremental Revenue

Empower sales, service and support reps to upsell and cross-sell better with complete access to cross-functional customer data.

CRM

Smoothen operations for E-commerce businesses

Equip your business with greater visibility into products or services recently browsed, and help enhance your E-commerce business.

Omnichannel Retail Business

Omnichannel retail is a comprehensive strategy that allows businesses to serve customers interchangeably across different platforms, without variations in services, products, or pricing.

Oracle NetSuite SuiteCommerce

Oracle NetSuite SuiteCommerce is a SaaS e-commerce multi-tenant platform that provides traders with exclusive, exciting online experiences. Enjoy a wide range of features, control your page easily and access it with a set of extensions.

Why Choose PointStar Consulting

PointStar Consulting is a leading cloud services provider in the Asia Pacific region and has more than 10 years experience in helping companies in Singapore to seamlessly integrate different solutions and automate workflows across their organisations. PointStar Consulting is a 5-Star Oracle NetSuite solution provider and a Workato Gold Partner. PointStar Consulting is headquartered in Singapore, and has offices in Indonesia and Malaysia

Talk to our Oracle NetSuite experts