
Running a Slick Retail Operation:
Leading with Vision:
How to Delight Customers
and Grow Your Business
Wednesday, 7 May 2025
10.30 - 11.30 AM SGT / 9.30 - 10.30 AM ICT
PointStar Consulting Office
Sampoerna Strategic Square, 16th Floor, Jakarta
- Speakers

Qin Wei Wong
Sales Manager
PointStar Consulting

James Hall
Senior Solutions Consultant
Celigo

Melissa Hamid
CEO
Hempart Indonesia

Sepakers
Position
Company

Astri Anindita
Regional Senior Sales Director, Indonesia & Malaysia
Oracle NetSuite

Alexandrio Nababan
Ecommerce Business Analyst Manager
MAP Active

- Overview
Synopsis
Retailers operate in an increasingly fast and volatile business environment, and having multiple different solutions that don’t talk to each other can significantly slow down operations and hamper growth.
A fully connected ecosystem that synchronises ERP, e-commerce platforms, payments, fulfilment, order management, warehouse systems, and other key solutions can provide retailers with a real-time view of data, unlock insights, and automate manual processes.
Learn how to integrate without the need for technical knowledge and democratise automation. See how leading retailers leverage integration to optimise their omnichannel operations, reduce manual efforts, and scale efficiently.
Key Takeaways
- Discover strategies to seamlessly connect online and offline channels, ensuring a consistent and exceptional customer experience while reducing operational inefficiencies.
- Gain insights into managing and expanding your presence across multiple sales channels and marketplaces without compromising efficiency or customer satisfaction.
- Explore how automating repetitive tasks like order processing, inventory updates, and data synchronisation can reduce errors, save time, and free up resources for strategic initiatives.
- See how modern integration solutions enable teams across your organisation to build and manage workflows without relying on IT, fostering innovation and agility.
- AGENDA
10.30 - 10.35 AM SGT
MC Opening
10.35 - 10.50 AM SGT
Opening Presentation by
William C. Director of PointStar Consulting
10.50 - 11.10 AM SGT
Demo Presentation by James Hall, Senior Solutions Consultant at Celigo
11.10 - 11.30 AM SGT
Q&A with Giveaways
11.30 AM SGT - Finish
Photo together - Closing Event
11.28 - 11.30 AM
Photo together - MC Closing
How to Delight Customers and Grow Your Business
Organised by:

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William Chaylis
Regional Head of ERP Sales
PointStar Consulting