The project team should represent all aspects of the business. There should be someone from Sales, Customer Service, Purchasing, Materials, Operations, Accounting, and IT. Team members should have strong knowledge of current procedures in their area. And be active system users with hands on experience, knowing what the current system does as well as its limitations.
The team leader should be someone who is higher up in the organization chain – having an understanding of how the business operates and where the business is heading. Often times an ERP project can be interpreted by others as just an IT project. Particularly if a person with an IT background is the team leader. Watch out for this. It must be seen as a project that involves and affects the entire business – not just IT.